Paying for a Consultants Ignorance & Incompetence

I called to change my d/o date from the end of the month to the 08th of every month 2015 about 2 weeks ago.<br> 08th July 2015 came, transaction debited my account double.<br> On my voice recording I was not advised by the consultant about the process and procedure as to them debiting my account double due to change of d/o date.<br> <br> Hence, if I knew this I would have not changed my d/o date!!!<br> <br> Now that I have reversed the d/o and called for them to charge my account correctly, I am now liable to pay an amount of R100 for a consultants Ignorance and Incompetence. Why?!!!<br> <br> Oh!!! and it reflects on my ITC profile. <br> What a inconvenience this is!!!!!