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zA
zunaid A

1 reviews | Active since Apr 2010

11 Jan 2025, 19:27

Paying for a 200 Mbps line - but only getting 30-60Mbps!! Unfair marketing practices!!

So, so disappointed right now!! Feel like I have been taken for a ‘ride’ by VODACOM & OPENSERVE and all the other service providers!!!

Been battling with slow download speeds with Telkom/Openserve for many, many months (paying for a 100Mbps line … but only really getting a maximum of 20-40Mbps) - at one point even having to ask my daughter to move-in with my in-laws (who stay in Monavoni), due to her not being able to complete her online university examinations, due to the intermittent Telkom/Openserve Fibre connectivity!!!

So I decided to move to RAIN LTE/5G at a similar cost to Telkom/Openserve (based in the good reviews I saw on FB and other social media). Rain turned out to be worse than Telkom in short.

So I decided to go for a 200Mbps line (contract) from Vodacom (who I have my cellphone contract with). To my utter disappointment, I currently have exactly the same slow download speed problem (as with Telkom!!). No surprise who the hardware provider is - yes, OPENSERVE again!! Vodacom & Openserve make wonderful promises, but cannot deliver!!! Paying for a 200MBPS LINE - BUT ONLY GETTING 30-60MBPS!! To me, this smacks of *******/unfair marketing practices, and I will be logging a complaint with the NCC and the Consumer Ombudsman!!!

They are all quick to take the consumer’s money and make promises, which they know they can’t UPHOLD!! Disgusting service!!!

I have so far logged five different complaints - with no ‘real’ feedback!! All just automated messaging/replies!!

0
Replies (3)
Vodacom
Vodacom's reply12 Jan 2025, 17:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

zA
zunaid A's update16 Jan 2025, 22:38
Reviewer Update
Still no assistance forthcoming….Shocking service!! Openserve is even more useless!!!
zA
zunaid A's update16 Jan 2025, 22:48
Reviewer Update
SA needs STARLINK as soon as possible!! We , the SA Consumers, are really being taken for a ride!!! Wonderful promises about 200MBPS download speeds (at a substantial premium cost), but still getting nothing more than 80MBPS (with a single device connected).!!! Daylight *******!! Let’s see what the NCC and Consumer Ombudsman make of this misleading advertising campaign, 1) Promise the world to unsuspecting consumers 2) Dupe consumers and take their money. 3) Disappear and play dumb while milking them for every cent (for an inferior service!!). Lies, Lies, Lies!! OPENSERVE - worst ever partner that Vodacom could have partnered with!! They just don’t care!!