1 reviews | Active since Aug 2013
paying extra on my contract
<p>in January i took out a data contract (upgrade) from Vodacom Waverley plaza Pta. The salesman Chris told me I will pay R150 extra at end Jan coz of the switch to data from a normal contract and from Feb I will only pay the R299pm. End Feb I paid R710. (ive got another contract of R230pm). i paid that amount. End March i paid R710 again. I called the branch and Chris was very rude. I asked to speak to the manager Fred. Fred told me that at end March will be the last time that I will pay R710 because that is the remaing balance of the previous handset. this month i went in to my statement again and again the account is the same as the other 3 months. so for 3 months i am paying R150 pm more that what the contract says. so in other words Vodacom is taking money from me that they arnt supose to. I called Fred again and he said he logged a call. i am sick and tired of big coporate bussinesses trying to rip client off and taking our hard earned money. sort this out. asap. i wont pay a sent extra for this. otherwise vodacom can cancel this contract and i will gladly return their device and switch my bussiness to cell c or mtn were they wont take extra money....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
