MM
Maree M

1 reviews | Active since Aug 2015

20 Jul 2017, 18:13

Paying double my Cellphone contract

<p>On 11 April 2017 I took out a Vodacom contract with Game Paarl for R149pm for a Samsung handset and UCHOOSEFLEX110. Cellphone nr: ********** 854. Right from the very start I pay double the fee. Game said I must phone the Customer Call Centre which I did on 25/05/2017. I send them all the docs they ask me on the same day. I never heard anything and still pay double the fee. I went to a Vodacom shop which said they cannot do anything for me because there are 2 nrs linked to this account: ********** 854 and ********** 517. I must go to Game which I did with no service. They phoned Vodacom and never get back to me with any feedback. Now I need Vodacom to fix as it is Vodacom who take more money out of my account as which I signed for. That is against the law as far as I know. If this is not fixed before the next payment on 25 July 2017, I am going to stop all payment at the bank. Who is going to refund me for the money taken out of my account without my permission??</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team