1 reviews | Active since Aug 2015
Paying double my Cellphone contract
<p>On 11 April 2017 I took out a Vodacom contract with Game Paarl for R149pm for a Samsung handset and UCHOOSEFLEX110. Cellphone nr: ********** 854. Right from the very start I pay double the fee. Game said I must phone the Customer Call Centre which I did on 25/05/2017. I send them all the docs they ask me on the same day. I never heard anything and still pay double the fee. I went to a Vodacom shop which said they cannot do anything for me because there are 2 nrs linked to this account: ********** 854 and ********** 517. I must go to Game which I did with no service. They phoned Vodacom and never get back to me with any feedback. Now I need Vodacom to fix as it is Vodacom who take more money out of my account as which I signed for. That is against the law as far as I know. If this is not fixed before the next payment on 25 July 2017, I am going to stop all payment at the bank. Who is going to refund me for the money taken out of my account without my permission??</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
