Paying Customer Being Hassled For Payment

<p>I have paid my account and keep getting messages from Vodacom that I have not paid. The timeline of the payment issue is as follows:</p> <p> </p> <p>Debit order bounced on the 31st August</p> <p>Paid R 308.49 at the Vodacom shop on the 2nd/3rd September</p> <p>Debit order went off on the 26th September (SUPPOSED TO BE THE LAST DAY OF THE MONTH)</p> <p>Another Debit order went off on the 30th September to the value of R 308.49</p> <p>- This payment we reversed from our bank as this amount was already paid on the 2nd/3rd September.</p> <p> </p> <p>Since then I have made 5 phone calls to Customer Service and 3 visits to the Canal Walk store (where the problem originated I assume). My Account has been suspended and the suspension has been lifted.</p> <p> </p> <p>Now, yesterday (18/10/2016) I get a SMS that I have not paid my accounts and if I do not make payment my account will be suspended.</p> <p> </p> <p> </p> <p>This situation needs to be addressed immediately, as a paying customer I do not appreciate the amount of trouble Vodacom has raised with regards to non-payment when I have clearly paid not to mention that Vodacom debited my accounts on the 26th instead of the last day of the month (a serious problem I would suggest).</p> <p> </p> <p>Furthermore… I received another SMS this morning (19/10/2016) when I phone the number the consultants and managers are extremely rude just because I do not have my account numbers on hand with me because I am at work and do not keep a file of my personal info on hand ???? Excuse me but as a paying customer being hassled nonstop about payment is ridiculous! And before I could ask for an email address the Manager dropped the call without saying goodbye?</p>