LJ
Lisa J

1 reviews | Active since Jul 2016

13 Oct 2016, 08:59

Paying contract fees, however I have to use phone as a prepaid phone. Not getting the service I am paying for.

<p>Good day</p> <p> </p> <p>So the matter is still not resolved. (Since May 2016)</p> <p> </p> <p>I bought talk time and data, I did not use the talk time and data as I removed my sim card and put an Australian simcard in my phone. Prior to leaving for Australia, I had about 47 minutes talk time and 1.87GB on my phone.</p> <p> </p> <p>When I came back to SA and put in my SA Vodacom sim card, I only had 36 minutes talk time and all my data has been cleared.</p> <p> </p> <p>I paid yet another contract fee of R499, but my phone is still a prepaid phone.</p> <p>Because my 1.87GB data disappeared, I had to spend another R149 for 1GB of data.</p> <p> </p> <p>Should I just cancel my contract, bring you back your iPhone and go somewhere else where I get what I pay for.</p> <p> </p> <p>Thanks</p> <p>Lisa</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team