1 reviews | Active since Jul 2016
Paying contract fees, however I have to use phone as a prepaid phone. Not getting the service I am paying for.
<p>Good day</p> <p> </p> <p>So the matter is still not resolved. (Since May 2016)</p> <p> </p> <p>I bought talk time and data, I did not use the talk time and data as I removed my sim card and put an Australian simcard in my phone. Prior to leaving for Australia, I had about 47 minutes talk time and 1.87GB on my phone.</p> <p> </p> <p>When I came back to SA and put in my SA Vodacom sim card, I only had 36 minutes talk time and all my data has been cleared.</p> <p> </p> <p>I paid yet another contract fee of R499, but my phone is still a prepaid phone.</p> <p>Because my 1.87GB data disappeared, I had to spend another R149 for 1GB of data.</p> <p> </p> <p>Should I just cancel my contract, bring you back your iPhone and go somewhere else where I get what I pay for.</p> <p> </p> <p>Thanks</p> <p>Lisa</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
