Paying but no service!!!

I guess I will be wasting my time as Vodacom complaints do not get a response. Anyway, day 12 going on 13 without my fibre connection being resolved. Called twice on Monday 26 August 2019, the second time a lady assisted by stating that my internet will be up and running after 13:00 the next day. Nothing, called again on the 28 August and was told that a ticket was not even logged on the 27th so it was going to take another 24 to 48 hrs before my ticket gets processed. Lies but I will still have to pay for a service I am not receiving. ********* Vodacom and besides Anele, *********** operators in the customer service section.