1 reviews | Active since Dec 2010
paying an arm and a leg for a product that doesnt
I have a S6 which is approximately 6 months old. The last 4 months I have had endless problems with my phone freezing , rebooting itself and the battery gets boiling hot. I received my phone from repairs on 3/2/16. JOB NUMBER ***. I took off work to book the phone in . The past week it has been doing the exact thing. On the job card it is stated that parts GH82 - 10033A and GH96 - 08587B were replaced (NO ONE COULD TELL ME WHAT THESE PARTS ARE ) . Now I would like to no, am I going to have to be without a phone again in order for it to be replaced? Vodacom do not offer loan phones. I am a single mother and need to been in contact with my kids . Not having a phone is not an option . I pay good money monthly to make sure I have a good working phone. I need to no what will be done. Will the parts be replaced again ? Because I have another year and a half left on my contract. Is this the type of drama that awaits me???<br> Personally I want this phone swopped out as its a manufacturer problem and its going to persist
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
