Hellopeter
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D M

1 reviews | Active since Oct 2022

15 Aug 2025, 11:19

Paying a subscrition yet no service

The network has been down for over a month. I I asked customer care for assistance even over Facebook Messenger, and all get is that they are investigating and will provide feedback within 7 to 4 days, yet i pay a bill of over R2000 and now even added cost because i have to use another network

So unfortunate that I have to keep coming to Hello Peter for Vodacom to hear me

0
Replies (12)
Vodacom
Vodacom's reply15 Aug 2025, 11:25
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

DM
D M's update26 Aug 2025, 12:20
Reviewer Update
Hi

I have been sending emails but no response
Please urgently advise
DM
D M's update12 Sept 2025, 11:25
Reviewer Update
Hi

Please can the person who is dealing with this give me a call, i keep emailing yet no response

He was meant to call me yesterday and even send me his direct email last week which has not happened
DM
D M's update12 Sept 2025, 14:23
Reviewer Update
please can i have a reply
DM
D M's update15 Sept 2025, 12:52
Reviewer Update
hi

when exactly will your team member call me

Thanks
DM
D M's update15 Sept 2025, 17:52
Reviewer Update
Hi

The guy said he was meant to email me and call last Thursday

So all i ask is he email me directly so i can communicate with him instead of coming to hello peter to get answers
DM
D M's update23 Sept 2025, 12:02
Reviewer Update
Hi Hope you well

This is so frustrating that i have to keep coming to Hello Peter to get a response. its like im just being ignored, and this issue isn't being sorted out

What's more concerning is that the debit order is due next week, and im still having to pay another network to get my work done, yet Vodacom is refusing to answer my emails or assist.

thanks
DM
D M's update23 Sept 2025, 18:38
Reviewer Update
Hi

No this has not been sorted

How do you expect me to pay yet another month for a service i cant use

Marvin is not responding to my emails and yet he said he will sort this out

This account was meant to be credited for September as well since your team still did not sort this issue out

Please get a senior manager to contact me or else i will be contacting the Head of customer experience

Thanks
DM
D M's update25 Sept 2025, 12:54
Reviewer Update
Hi

hope you well

please may i have a response

thanks
DM
D M's update25 Sept 2025, 16:29
Reviewer Update
hi

when can i get a response ???
DM
D M's update26 Sept 2025, 14:22
Reviewer Update
Hi

i got a message now saying the ticket is closed yet im still waiting for a response to my query
DM
D M's update29 Sept 2025, 09:54
Reviewer Update
can i have a response please