Paying a contract with no handset.

I upgraded my phone with Vodacom and received the wrong model. After several rescheduled collection attempts, the incorrect handset was finally picked up. However, Vodacom provided the collection team with the wrong contact number, causing further delays. I contacted the after sales department for guidance on next steps and was told to wait until January to restart the upgrade process. I am frustrated that I paid for a handset I did not use and experienced delays and inconvenience as a result.

Despite Vodacom receiving the handset, I was left to do all the follow-ups myself. Recently, I was informed that I need to contact the after sales team to cancel the contract and begin the upgrade process again, resulting in wasted money on my end. Vodacom has shown no effort to empathize with my situation or provide me with accurate information. Instead, I feel like I am being passed around and given conflicting information that only adds to my confusion.