1 reviews | Active since Aug 2011
Paying 2GB monthly topup, receiving 0GB or 1GB
Since Dec 2015 my monthly data allocation has not been done right. I always have to call in. This is really sad. In Jan 2015, I only received 1GB and had to BUY additional DATA. I was unaware that I was receiving 1 GB instead of 2 GB. I alerted vodacom and they checked my other contract and messaged that number that I was receiving adequate data. The number in question was ignored. Its now April, I only received 1GB. How sad. <br> <br> If I don't pay, the service will be cut and my credit history damaged. If Vodacom does not adhere to the contract... then what? Who am I to Vodacom?<br> <br> If I cancel, I have to pay the cancellation fee which is 75% of the remainder of the term. How inconvenient for me but highly profitable for Vodacom.<br> <br> This is really sad. Sad indeed. I can't wait for the contract to end (with this unacceptable service) so I can switch to other networks.<br> <br>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
