TN
Tshepo N

1 reviews | Active since Aug 2011

06 Apr 2016, 12:17

Paying 2GB monthly topup, receiving 0GB or 1GB

Since Dec 2015 my monthly data allocation has not been done right. I always have to call in. This is really sad. In Jan 2015, I only received 1GB and had to BUY additional DATA. I was unaware that I was receiving 1 GB instead of 2 GB. I alerted vodacom and they checked my other contract and messaged that number that I was receiving adequate data. The number in question was ignored. Its now April, I only received 1GB. How sad. <br> <br> If I don't pay, the service will be cut and my credit history damaged. If Vodacom does not adhere to the contract... then what? Who am I to Vodacom?<br> <br> If I cancel, I have to pay the cancellation fee which is 75% of the remainder of the term. How inconvenient for me but highly profitable for Vodacom.<br> <br> This is really sad. Sad indeed. I can't wait for the contract to end (with this unacceptable service) so I can switch to other networks.<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply06 Apr 2016, 13:30
Official
Hello mtshepisto,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites