1 reviews | Active since Aug 2011
Payed for data never received!!!
On the morning of 25 April 2020 at 10h25, I bought 3G of data on the Vodacom app from my phone. I payed online with my credit card the amount of R229.00. The amount was deducted from my bank account and I received a sms notification that the transaction went through. I however did not received the 3G of data I just purchased. I phoned the Vodacom customer service line and the consultant told me to phone the bank to reverse the transaction as he could not see it on the system. I did phone the bank thereafter and they told me they cant reverse the transaction because I did it myself through the Vodacom app and that it was a Vodacom problem. What must I do to get my 3G of data or my money back? I have proof that the money was deducted from my credit card. Is this not *****ing or *****?
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team