IR
Ingrid R
1 reviews | Active since Oct 2019
07 Oct 2019, 14:20
#paybackDataRefill
Data Refill, which I have not authorised, continues to eat my Airtime. Numerous attempts to cancel it bore no fruit. I am sick and tired of Vodacom robbing me to LINE THEIR POCKETS. I am not the only person with this complaint. I think we should start a movement #paybackDataRefill.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Oct 2019, 15:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2019, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
IR
Ingrid R's updateReviewer Update
07 Oct 2019, 16:23Make sure I get reimbursed for ALL data refills - I did not authorise it and have been trying for ages to get it cancelled.
IR
Ingrid R's update07 Oct 2019, 16:23
Reviewer Update
Make sure I get reimbursed for ALL data refills - I did not authorise it and have been trying for ages to get it cancelled.
Vodacom's replyOfficial
16 Oct 2019, 10:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Thanks for the chat, our records indicate that the service has been removed and i have also adjusted your airtime balance. Please check your balance by dialing *111# after few minutes.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply16 Oct 2019, 10:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Thanks for the chat, our records indicate that the service has been removed and i have also adjusted your airtime balance. Please check your balance by dialing *111# after few minutes.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,