DN
Duran N
1 reviews | Active since Feb 2013
03 Dec 2020, 08:04
PayBack the Money! Vodacom are *******. *****ing peoples money!!
Vodacom send a message on my review and says "someone will contact me" no one has contacted me. Payback my money, please. I submitted a cancellation request on 5 September 2020, it was not cancelled- I had to pay on 15 September, 15 October and 15 November because the customer service agent did not cancel it, I made more than 20 calls to Vodacom over 2 months about this. Payback the money. This was a month to month contract. Sophia Seutloali must pay for it, why didn't she cancel it or even get back to the other service consultants who sent her emails about this, every time I made contact? Bill her for it. Payback my money.
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Replies (2)
Vodacom's replyOfficial
03 Dec 2020, 11:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2020, 11:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DN
Duran N's updateReviewer Update
08 Dec 2020, 16:19How long is this going to take? Am I supposed to sit here and wait for Vodacom to investigate and resolve? Investigate what? you already confirmed that the cancellation was supposed to happened when I submitted the request on 5 Sept 2020. so what do you need to investigate? pay back my money.
DN
Duran N's update08 Dec 2020, 16:19
Reviewer Update
How long is this going to take? Am I supposed to sit here and wait for Vodacom to investigate and resolve? Investigate what? you already confirmed that the cancellation was supposed to happened when I submitted the request on 5 Sept 2020. so what do you need to investigate? pay back my money.