ST
Sipho T

1 reviews | Active since Oct 2013

24 Feb 2017, 19:32

Payback the money

<p>Vodadom at it again, I recharged on Sunday and my airtime disappeared just like that tried their call centre with no luck. On Wednesday I recharged again when I checked today some of my airtime is gone and I bet you by tomorrow morning it will be all gone. I eventually got hold of Nomonde on Vodadom call centre who after checking from their system told me I have subscribed to some 3rd party company. To cut a long story short I have never subscribed to any company to make matter worse she told I will not get any refund. </p> <p> </p> <p>My point is Vodadom is saying even though we are your carrier we don't give a **** about as long you feed us. I just need my airtime back please. Its time I move to Cell C or Telkom. I am done with this service provider. Payback my money before I move though.</p>

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Replies (2)
Vodacom
Vodacom's reply25 Feb 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Feb 2017, 10:57
Official

As per our sms communication, this query has been resolved.

Regards,

R. Maart