PAYBACK MY MONEY

<p>On the 8th November 2016 I visted this shop enquiring about a Huawei Router which had been recommended to me by a Telkom Technician who was assisting me with Telkom network at my house. I actually went to a Vodacom shop after the nearby Telkom shop told me that they did not have stock of these routers. </p> <p>I was assisted by a Sales Consultant named Jaques to whom I explain that I needed a router on which I was going to use a Telkom data SIM card before purchasing the product. The product I purchased for R899 was named a Vodafone R216 4G router (on a Deal V***NOV074: Huawei R216H LTE MIFI router 100mbs + Starterpack).</p> <p>That evening I tried to set up the router but I could not connect to the internet and the following morning a Telkom Technician tried to set it up on my behalf at my house but again he could not connect to the internet. I took the router back to the Vodashop where I bought it for assistance . Jaques the Sales Consultant referred me to the 1st Technician on duty, who clearly advised me that this router is infact network locked, thus I could only use a Vodacom SIM Card. I immediately reminded the Sales Consultant that what the techician was advising me was contrary from what he had told me when I purchased the product. They both quickly advised me that they could send it to an Incredible Connection shop at the same Mall who could instal a Universal APN onto the device such that I will be able to use it. I left the device with them so that they would take it for this software installation the next day.</p> <p>I came back the next day , 10th November after 6pm and to my disbelief nothing had been done . Reason given was that Incredible Connect charge for that software installation. Another option they began proposing was to temporarily instal a Telkom Internet APN which is disabled when the device is switched off and it reverts to its default Vodacom APN when switched on. I was not prepared to pay forthe Universal APN installation and neither go the temporary Telkom APN installation routewhich would require me to come back to the shop for reinstalling each time the device would switch off. In that light i requested for a refund as I noted I was not going to be able to use this device normally. The Assistant Manager on duty and the Sales Consultant yielded to my request and advised that they will initiate the refund process which was to be authorised by the Shop Management the next day. They promised to give me a call in the morning the next day.</p> <p> </p> <p>The next day on the 11th November, I never received a call from the shop and in the evening I returned to the shop to inquire on the progress of the refund process. I then met the lady store Manager who arrogantly told me that she could not authorise the refund as the device was not defective!! She went on to say that they can only instal the temporary Telkom APN of which the store Technicians were reluctant to do, as the day before we had exhausted the matter with them. This refusal to refund me led to an exchange of bitter words between me and the Store Manager to an extend that she called Security for me! Another staff member named Mark/Luke had to intervene and chose to hear me out. He agreed that they were at fault by incorrectly advising me that their router wasn't network locked . He promised to comeback to me on Monday, 14th November after discussing the matter with the Owners of the shop.</p> <p>As I write to you on this date , 16th November 2016, I have not heard a word from them.</p> <p>I have since bought a similar router from Telkom and is working perfectly.</p> <p>Can VODACOM please intervene for the shop to PAYBACK MY MONEY!!??</p> <p> </p>