Pay your bill and stay disconnected

Item: Vodacom
Rating: 1

<p>Since I upgraded two of my lines, cancelled another two lines and took out a new contract Vodacomkeep on suspending my lines because of some credit limit. I have actually paid extra funds into my account and I am now even in credit. Yet, every night at 10 pm, I would get an sms informing me that my lines will be suspended. For the last 6 days I have spoken to more than 15 consultants, 3 different departments etc and nothing is resolved.</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Sept 2016, 14:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 Sept 2016, 14:14

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's updateReviewer Update

23 Sept 2016, 07:48

I have received an email from a Cassandra with a reference number of EC-04AK-29QICG. She informed me that my "line" has been unlocked, refering to my main cell phone line. I have NINE lines. And, low and behold...this morning ALL my lines have been cut off again...even my main line. I will not pay my bill any further. If this is how Vodacom treat a paying customer (as if he is a no non-paying customer), then I migth as well act the way I am being treated.

's update23 Sept 2016, 07:48

Reviewer Update