PE
Paul E
1 reviews | Active since Sept 2013
29 Sept 2023, 21:08
Pay via credit card but we will still deduct debit order payment
Vodacom's app listed pay bill via credit card So I paid my bill early
Then today the debit order goes through deducting the same money with the extra fees for the debit order from my bank account
Call the call centre "no you should know that you must not make card payments within 5 days of the debit order going through"
Well miss why does your vodacom stupid system not warn someone about using the card payment system that they should not do so within 5 days of the debit order going through
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Oct 2023, 08:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Oct 2023, 08:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PE
Paul E's updateReviewer Update
02 Oct 2023, 21:36And now on both my phone numbers Vodacom have gone and added R100.88 to my bill
Because how dare I reverse the debit order for the payment I already made that they double deducted
So basically they bill me twice
Then I reverse the one payment and they then fine me R100.88 per acount because how dare I take my own money back
Because how dare I reverse the debit order for the payment I already made that they double deducted
So basically they bill me twice
Then I reverse the one payment and they then fine me R100.88 per acount because how dare I take my own money back
PE
Paul E's update02 Oct 2023, 21:36
Reviewer Update
And now on both my phone numbers Vodacom have gone and added R100.88 to my bill
Because how dare I reverse the debit order for the payment I already made that they double deducted
So basically they bill me twice
Then I reverse the one payment and they then fine me R100.88 per acount because how dare I take my own money back
Because how dare I reverse the debit order for the payment I already made that they double deducted
So basically they bill me twice
Then I reverse the one payment and they then fine me R100.88 per acount because how dare I take my own money back
PE
Paul E's updateReviewer Update
03 Oct 2023, 09:03Thanks Speaking with your team about this in the morning they have convinced me I should just point blank cancel my Vodacom account
PE
Paul E's update03 Oct 2023, 09:03
Reviewer Update
Thanks Speaking with your team about this in the morning they have convinced me I should just point blank cancel my Vodacom account
PE
Paul E's updateReviewer Update
03 Oct 2023, 09:31Spoke to Austin in cancellations now
He was actually quite helpful
He adjusted my packages and confirmed that on these sim only it is 30 days notice if I want to cancel
And he then got the incorrect charges on both my accounts reversed
He was actually quite helpful
He adjusted my packages and confirmed that on these sim only it is 30 days notice if I want to cancel
And he then got the incorrect charges on both my accounts reversed
PE
Paul E's update03 Oct 2023, 09:31
Reviewer Update
Spoke to Austin in cancellations now
He was actually quite helpful
He adjusted my packages and confirmed that on these sim only it is 30 days notice if I want to cancel
And he then got the incorrect charges on both my accounts reversed
He was actually quite helpful
He adjusted my packages and confirmed that on these sim only it is 30 days notice if I want to cancel
And he then got the incorrect charges on both my accounts reversed