MV
Merle V

1 reviews | Active since May 2017

25 Mar 2019, 10:44

pay up and upgrade or new contract

This morning I called Vodacom, spoke to Sinalo Dishi. I have been with them for a number of years. I asked them if I could pay up my contract, and then take out a new contract on the same number. The answer was simple, I need to cancel my contract and go on prepaid for 6 months before I can take out a new contract. Nobody at Vodacom can give me a reason, it is there processes that doesn't allow it. I can however cancel the contract and immediately port to another network. They insist this is the way I need to go as they can't accommodate my request. A different network will be able to port my number and give me a contract immediately. I really want to stay loyal to Vodacom, but they have an attitude of you just a number, not a person, we are not willing to accommodate your request.

0
Replies (2)
Vodacom
Vodacom's reply25 Mar 2019, 11:00
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
MV
Merle V's update25 Mar 2019, 21:09
Reviewer Update
So i called the upgrade department, all they could do was give me a cancellation quote and advised they dont need me as a customer, as i cannot get another contract immediately with vodacom on the same number, it is also once again suggested that i port to another network, mtn, cell c or telkom. They cannot help me.