DS
Danie S

1 reviews | Active since Sept 2016

20 Dec 2016, 14:17

Pay Once Upfront

<p>At the end of July, I tried to buy a "Pay Once Upfront" data bundle for my phone. I followed the instructions on the website but the option for 500MB, for R339 for 6 Months was not available on the USSD menu. After investigation, I was told that these options are only available for pre-paid customers. However, according to your Terms and Conditions for Pay Once Upfront, par.2 states: "Customers need to have valid Vodacom Prepaid or uChoose/TopUp SIM card to purchase a Pay Once data bundle." I am on a uChoose plan. Why can I not buy this option?</p> <p>I have been writing to Vodacom about this since July and I can still not buy this option although it is advertised on their website. It smells like false advertising to me. </p>

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Replies (2)
DS
Danie S's update20 Dec 2016, 14:37
Reviewer Update

This website will not allow me to rate 1 star. It automatically rates 4 stars. I tried to change the star rating afterwards but can only rate upward. Please change the original star rating to 1 star.

Vodacom
Vodacom's reply21 Dec 2016, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,