1 reviews | Active since Sept 2016
Pay Once Upfront
<p>At the end of July, I tried to buy a "Pay Once Upfront" data bundle for my phone. I followed the instructions on the website but the option for 500MB, for R339 for 6 Months was not available on the USSD menu. After investigation, I was told that these options are only available for pre-paid customers. However, according to your Terms and Conditions for Pay Once Upfront, par.2 states: "Customers need to have valid Vodacom Prepaid or uChoose/TopUp SIM card to purchase a Pay Once data bundle." I am on a uChoose plan. Why can I not buy this option?</p> <p>I have been writing to Vodacom about this since July and I can still not buy this option although it is advertised on their website. It smells like false advertising to me. </p>
This website will not allow me to rate 1 star. It automatically rates 4 stars. I tried to change the star rating afterwards but can only rate upward. Please change the original star rating to 1 star.
This website will not allow me to rate 1 star. It automatically rates 4 stars. I tried to change the star rating afterwards but can only rate upward. Please change the original star rating to 1 star.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
