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Nyvrem D
1 reviews | Active since Jul 2011
22 Jan 2021, 12:09
PAY NO ATTENTION TO EMAIL REQUESTS
I have asked for or invoices to be emailed automatically each month. They respond by sending a batch for the past three months or so. I ask for it to be automatically sent each month.
That simply doesn't seem to be understood and I still am not getting them automatically despite follow ups
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Jan 2021, 13:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2021, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nyvrem D's updateReviewer Update
27 Jan 2021, 16:12Got a call from a guy who was in the wrong department. It's a "business account".
Then I got this email below:
We have also emailed you the last 2 months invoice and account statement.
Not received after four hours!!
What a bunch!!
Sent: Wednesday, 27 January 2021 12:30
To:
Subject: RE: EC-168E-3QYE29 Hello Peter Complaint - NM088710 -
Update email address *** Good day,
We have updated your account and activated e-billing, email address used is ***.
We have also emailed you the last 2 months invoice and account statement.
Then I got this email below:
We have also emailed you the last 2 months invoice and account statement.
Not received after four hours!!
What a bunch!!
Sent: Wednesday, 27 January 2021 12:30
To:
Subject: RE: EC-168E-3QYE29 Hello Peter Complaint - NM088710 -
Update email address *** Good day,
We have updated your account and activated e-billing, email address used is ***.
We have also emailed you the last 2 months invoice and account statement.
ND
Nyvrem D's update27 Jan 2021, 16:12
Reviewer Update
Got a call from a guy who was in the wrong department. It's a "business account".
Then I got this email below:
We have also emailed you the last 2 months invoice and account statement.
Not received after four hours!!
What a bunch!!
Sent: Wednesday, 27 January 2021 12:30
To:
Subject: RE: EC-168E-3QYE29 Hello Peter Complaint - NM088710 -
Update email address *** Good day,
We have updated your account and activated e-billing, email address used is ***.
We have also emailed you the last 2 months invoice and account statement.
Then I got this email below:
We have also emailed you the last 2 months invoice and account statement.
Not received after four hours!!
What a bunch!!
Sent: Wednesday, 27 January 2021 12:30
To:
Subject: RE: EC-168E-3QYE29 Hello Peter Complaint - NM088710 -
Update email address *** Good day,
We have updated your account and activated e-billing, email address used is ***.
We have also emailed you the last 2 months invoice and account statement.