Pay my refund

Dear Vodacom Customer Care,

I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding the delay in receiving my refund for a double debit, which occurred on 25 February 2023. Despite being assured that the refund would be processed within 3 to 5 working days, it has been three weeks, and I have yet to receive the reimbur*****t.

Please can you sort this out ASAP as the service request has been closed and a refund has not been paid?

Regards Zakhele