NO
Nelia O

1 reviews | Active since May 2017

09 Mar 2024, 06:53

PAY MORE FOR LESS

I have app**** for three business contracts (data only)(new account) at Vodacom Business in the first week of February 2024. At last, three weeks later, the new accounts was approved. It was a very slow process to get the accounts approved. I would expect this process to be much quicker. Nevertheless. Yesterday, after 4 weeks of wait, I again contacted the person dedicated to me, only to be told that the portfolio of the account does not qualify for this contracts. I have app**** for three contracts SIM ONLY 80GB day and 50GB night for R299.00 per month She is offering me now :SIM ONLY + 30GB Data 24 Months @ R 299 PM (R0 + R299 Subs) on 30GB Data Top (60GB day + 30Gb night ) This is much less data for the same price? Can you please explain to my why I can not choose the contract I want to buy? Why do I have to pay the same amount for much less data? I really do not understand this and I do not understand why the accounts does not qualify for my choice of contracts? Please help me to understand.

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2024, 11:19
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team