1 reviews | Active since May 2017
PAY MORE FOR LESS
I have app**** for three business contracts (data only)(new account) at Vodacom Business in the first week of February 2024. At last, three weeks later, the new accounts was approved. It was a very slow process to get the accounts approved. I would expect this process to be much quicker. Nevertheless. Yesterday, after 4 weeks of wait, I again contacted the person dedicated to me, only to be told that the portfolio of the account does not qualify for this contracts. I have app**** for three contracts SIM ONLY 80GB day and 50GB night for R299.00 per month She is offering me now :SIM ONLY + 30GB Data 24 Months @ R 299 PM (R0 + R299 Subs) on 30GB Data Top (60GB day + 30Gb night ) This is much less data for the same price? Can you please explain to my why I can not choose the contract I want to buy? Why do I have to pay the same amount for much less data? I really do not understand this and I do not understand why the accounts does not qualify for my choice of contracts? Please help me to understand.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
