Pay more for fibre download speed, but Vodacom fluctuates between .55 to 18mbps

I’m a long standing Red premium client with Vodacom with a cell phone, Wi-Fi pocket router and fibre being part of my monthly subscription.

On the 30th of July I received a “just for you offer” via whatsap, to which I responded. I’ve logged various queries on why I’m not receiving the 20mbps download speed, but had a steady 0mbps download speed. Last Monday (5th of October) a contractor JP physically inspected my router and found nothing wrong on my side. The only communication from Vodacom was an email 9 days ago noting that my service request SR*** is still pending. I called the fibre line (***) 4 times this morning alone! And spoke with the following consultants regarding the ridiculous fluctuating line speed between .55mpbs and 19.8mpbs, which impacts directly on my ability to work effectively from home: @8H59 I spoke to Jason and he said there was interference on the line and something about traffic and I could work again; @11H07 I called and a Rashaad answered the phone, but could apparently not hear me and asked me to call back; @11h10 I spoke to Max and he tried his best, but could only send an e-mail to the team that was working on SR*** @12H14 I spoke to Anele and asked her when my contract expires (I’m at my last tether) and I’d like to cancel my contract as I’ve not had a constant 20mbps download speed since responding to the just for you offer I’m not used to this level of service from Vodacom. Throughout lockdown I had zero issues with my fibre line. My response to the migration quote clearly asked whether I’d still be able to upgrade if I do the migration? To date, no one from Vodacom even bothered to give me a call to discuss. Please acknowledge the cancellation of my Fibre line with zero penalties effective end of this month. Since my last 3 e-mails sent to *** was returned undelivered.

Will definitely take my fibre experience into consideration for my next cellphone upgrade in Dec 2020.