PAY FOR UPGRADE UPFRONT???

I am loyal paying customer of Vodacom for +- 24 years. I have done a lot of upgrades over these two decades but today was the most embarrassing ever.

Upon phoning the Call Centre agent to find out more about which devices are available and to change my Package, I was told that I must pay for my devices in cash up front and can no longer upgrade in the past.

I haven't heard of this before. The lady, whos name I didn't write down will now be liaising with their Finance Department to find out why??????????????

So I guess I am not ready - Really? As it stands I have 4 contracts with you and this is how you treat me....... No more..

So, if this is the case, maybe MTN or Cell C is looking for my Business .

I