Pay for subscription but not allowed to use it.

My 3 lines were blocked due to non payment which i perfectly understand. After the successful debit order went thru on the 1st of September 2020 my account showed it was up to date. I proceeded with an online upgrade which I have all the confirmation and approval letters. In the meanwhile my line continued to stay blocked. Until today my wife's phone (who must travel alone with two kids to school and back for an 100km per day is without communication in today's situation) Data and outgoing calls are barred.

Spending a hole day and a half on the phone between Customer Care Collections and upgrade dept nobody can lift my blocked line. They see its to much effort to solve this problem and just keep transferring you to a different department. I drove 100km to go to my closest Vodacom outlet to explain and try to resolve my issue. Same Story. They tried to help and after they spend an hour on the phone to customer care they said is should be reconnected within 3-4 hours. Witch is not the case. Still no joy Its even been referred to IT department and no feedback. No employee at Vodacom could have this issue resolved but the invoices keep coming and no connection. Pay for subscription but not allowed to use it......

account number QV266048