PAY FOR SERVICE I DO NOT RECIEVE, WAITING FOR CT

I HAVE HAD IT NOW WITH VODACOM, DOES EVERYONE STRUGGLE AS MUCH AS I DO? ALWAYS ACCOUNT QUERIES, MY OPINION IS THAT EVERYONE MUST GO CHECK WHAT THEY PAY FOR AND WHAT THEY RECEIVE BECAUSE IT IS CLEAR THAT ALLOT OF PEOPLE DOES NOT REALIZE THAT THEY ARE PAYING FOR SOMETHING THEY DO NOT RECEIVE. I HAVE PAID FOR 200MEG WHICH WAS PART OF MY SPECIAL OVER 10 MONTHS AND HAVE NOT RECEIVED IT, WHICH THEY ASK R2 PER MEG MEANING 400RAND PER MONTH, BUT I HAVE QUERIED THIS AND THEY NOTICED THIS, I TOLD THEM I WANT A REFUND, I HAD TO PAY FOR IT, I DO NOT WANT ADDITIONAL MEGS I WANT A REFUND. AND NOW IT HAS BEEN ALMOST 2 MONTHS, AFTER NUMEROUS QUERIES AND REQUEST, AND NOTHING, NO FEEDBACK NOTHING, THE ONLY PERSON WHO IS HELPFULL IS ROMEO ERASMUS. ALL OTHER PEOPLE ARE CLEARLY *********** TO DO THEIR JOBS. REFERENCE NUMBERS: 008Q~QQ5G