EP
Eleanor P

1 reviews | Active since Jul 2010

09 Nov 2017, 14:37

pay for restrictions - data and calls barred

I have purchased data on 2 occasions and when I want to use my data my telephone number is barred, upon realising this I checked my balance and there was zero data. I tried calling the customer service department, I am unable to because my phone calls are barred. How do I get this sorted.

0
Replies (3)
Vodacom
Vodacom's reply09 Nov 2017, 15:20
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Nov 2017, 09:26
Official

Good day

Please use the code below; I will try calling later and if I cannot reach you o will e-mail you on the address provided.

To cancel Barring : #33*1111 # then DIALLING KEY

Regards

Moddy

Vodacom
Vodacom's reply10 Nov 2017, 12:24
Official

Good day

Thank you for taking my call and confirming that the matter is now resolved.

We once again apologise for any inconvenience caused.

Regards

Moddy