Pay for nothing

After months on complaining, I am sorry to say Vodacom faces a major crash unless they learn that your biggest assest in bussiness is your customers. Unless you consider them as your first priority you steering down a deadend road. Yesterday they phoned me and the person was very kind, but they do not give you as customer the oppertunity to get to the point of sollution. Half way through the exersize of trying to resolve your problem you lose contact with the specific person. Than you got to start the process over again. They should give a complain reference number which become a job number which cannot be closed unless they resolved it to the satisfaction of their customer. The customer can close the jobnumber by rating them. This will radically inprove their service. My problem still hang in the air. The said my debit order was reversed which was not. So I end up paying them but I do not get a service. Absolutely shocking.

Please Vodacom help me. Show me that you really care and assign a senior person to my case to resolve this issue. By the way the number A3-2MUU-KK7X3 was closed without resolving the issue. ***, ***, *** or ***. Thank you. Andre