Pay for a service we don't receive.

<p>We placed an order and paid for the BBC Wireless lite package only to receive half the products we ordered.</p> <p> </p> <p>When we received the router, it was not setup properly for the area and took about 2 weeks to resolve.</p> <p> </p> <p>But since the delivery on 21 April 2016, we are still waiting for our VOIP phone, for which we are paying monthly and we paid a once off fee.</p> <p> </p> <p>Our consultant Magdalene Lutchima, has promised numerous times that she will escelate the matter and get it resolved, but nothing happens. Countless emails and calls help nothing.</p> <p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">Invoice no: A***</span></p> <p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">Account number: VB004913</span></p> <p> </p> <p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">Order number: SO***</span></p> <p> </p>