MC
Matthew C

1 reviews | Active since Aug 2015

29 Feb 2016, 12:11

Pay extra for Caller ID ??

I recently bought a new phone on a Vodacom uChoose 200 contract. And noticed that after the SIM was activated I could not see the caller number on incoming calls. When I inquired through the 082 111 support number. I was told this 'service' costs extra. <br> <br> Nowhere on the uChoose webpage and at no time during my application over the phone did Vodacom online make it clear that this very basic feature was at an additional charge. I have been with CellC previously and never had to pay to see who is calling me. <br> <br> I feel this is a cash grab, set at a price that most people will begrudgingly pay. I refuse to pay for something that is commonly considered to be part of the basic service provided by a mobile operator, and that wasn't made expressly clear to me during my contract application process. <br> <br>

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Replies (1)
Vodacom
Vodacom's reply29 Feb 2016, 12:22
Official
Hello mcawood,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,