Pay Back The Money Voda****

My account gets billed more than needed, i am told a credit is given back but to my vodacom account. They assume to take MY MONEY as a future credit to not have to pay this money out. I'm told today that I should have reversed before 7 days meaning they're misleading and ***** to avoid having to pay out. They want me to send a statement showing they took the money out of my account in order to pay it in. It makes no sense, they have an invoiced amount, a credit amount and my bank details and they want me to go through all this to get the money they owe me back. <br> This is disgusting. The time lost trying to get to the right dept Lerato had difficulty finding, then Olga blatantly stating \so how exactly do you need me to help\"? I cannot accept this and should this continue past tomorrow, expect next steps to be taken. I implore you to call my bluff, i would give written and final warnings to those consultants who does not have an inkling of customer service in them. No one in their right mind associates Voda**** with great customer service and satisfaction. And never will."