JM
Judy M

1 reviews | Active since Jul 2012

09 Jul 2018, 09:30

PAY BACK THE MONEY VODACOM!!!!!!!!!

2 MONTHS AGO I CALLED IN TO GET A SETTLEMENT AMOUNT SO I CAN PAY IT OFF AND CLOSE IT. I JUST TO A RETENTIONS AGENT BY THE NAME PF JUSTICE, HE OFFERED ME 5GIGS PER MONTH FOR R99, SAID THIS WILL START IN JUNE.

NOT MY INSTALMENT HAS INCREASED AND 5GIG DOLOLO!!!!!!!!!!!!!!

I WANT MY MONEY PAID BACK INTO MY ACCOUNT AND A FREAKEN SETTLEMENT AMOUNT SO I CAN CLOSE THIS STUPID ACCOUNT!

NOT ONLY DID YOU PROMISE LIES, BUT YOU MADE ME WANT TO CANCEL ALL MY VODACOM SUBSCRIPTIONS.

I CALLED IN AND WAS TOLD IT WILL TAKE 5 DAYS FOR MY QUERY TO BE RESPONDED TO..I MEAN WHAT KINDA ******* IS THAT?????????????????????????????????????????????????????????????????????????

0
Replies (2)
Vodacom
Vodacom's reply09 Jul 2018, 10:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JM
Judy M's update16 Jul 2018, 11:06
Reviewer Update
STILL NO RESPONSE......GREAT!!!!!!!!!!!!!!!!!!