Pay back the money - Vodacom

<p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">Wow, Vodacom, I am deeply disappointed. </span>I had an open query since 17/04/2016, received no feedback whatsoever, made numerous calls to customer care where clearly the poor agents have no idea what’s going on, because responses varied from “your problem will be dealt with in two days or 24 hours” or “I will have my supervisor sort this out and call you back” and the cherry on top - yesterday I received an SMS telling me that the query had been closed.</p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">Well, my problem still exists. I have a prepaid number (additional to my contract number) and I have had that number for the past nine years – no problems. To keep this short, the number was deleted due to inactivity the very same day I had it unlocked and recharged. I was told that the number could be reallocated to me end my original sim card and that this would not be a problem.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">At this point in time, you can keep the number for all I care, but I would like a refund of my MONEY immediately. I am currently unemployed and that money, although not a lot, is or means a lot to me.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">Kindly contact me and arrange for credit on my account or any other means of refunding me.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">Regards.</span></p> <p> </p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">Letitia de Kock</span></p>