Pay Back the money! Very Poor Service! Customer must pay for poor service!

Item: Vodacom
Rating: 1
Author: Duran N

Why hasn't Vodacom paid back my money? You fixed the fault that you did not close my account as you should have in September 2020. Now I had to continue paying for October and Nov 2020- you closed the account after I logged a complaint. But I still had to pay for those months? Pay Back the money, please. Is the customer required to pay for the mistake on Vodacom's side? Please Bill Sophia Seutloali from FTTH customer service, she is the one who didnt close the account as she was supposed to. Im not paying for Sophia's poor service.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Nov 2020, 21:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Nov 2020, 21:26

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Duran N's updateReviewer Update

08 Jan 2021, 07:58

Good day,

Why are you under the impression, that I desire credit loaded onto my closed Vodacom account? This entire thread is about a cancellation?

Why haven't I received a credit note or an account update?

Pay Back the money.

Duran N's update08 Jan 2021, 07:58

Reviewer Update