AB
Andrea B

1 reviews | Active since May 2013

12 Aug 2016, 06:17

PAY BACK THE MONEY!!

<p>I was debited R2600 instead of R500 due to an error on vodacom side while upgrading. Logged a case on 28 July and have waited for 7 working days. Its now 12 August and many "ESCALATIONS" later and this matter is still pending. Absolutely disgusting</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply12 Aug 2016, 07:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team