Pay Back The Money

A long story had an upgrade in December to a new ****le, told will arrive in a few days, did not, found out that they did not have any in stock and was on a back order. On the Friday get call from Vodacom asking me if would like the new wi-fi router, told them already getting new ****le. They search records and told me no ****le on order for me, so said ok the wi-fi it is. Subsequently phone by vodacom and told must return wi-fi and get ****le, told them there is no ****le as you dont have any in stock and it is not good to sell something that you dont have. Lodge complaint and lady phones me to apologise for the mistake and says that they will have to run both contracts but that because it is there mistake they will only charge me for the new contract until the old one runs out will not be charged for, as I told her why would I want two. Then came the shock they charged me for both R218 instead of 109, so after agreeing to one thing they do the opposite, R109 is a lot of money to a pensioner. I have been on every 082 number to get answers wasting hours of my time and I have still not solved. My Question is WHEN ARE YOU GOING TO PAYBACK THE MONEY