#PAY BACK THE MONEY!!!

I doubt 1200 characters will be enough to express my frustration to Vodacom. So I'll do a watered down nutshell version.<br> I cancelled my contract with Vodacom November 2015. Because I always paid more than the required amount, a credit was due to me. i was assured that this would be refunded once the cancellation has been processed (which I had to pay for as well)<br> I did whatever was asked of me and sent thru all docs requested.<br> That was 20 Nov 2015. We are now 3 days short of 3 months from then and I have not received a dime from them. I have spoken to, what feels like, every consultant in every department, nationwide. Most of them sighing heavily on the phone while dealing with my request because how dare I ask them something so complex?<br> There was one day I spent more than 2 hours on a call and was transferred 8 times - and STILL no one was able to assist.<br> Social media has asked me to send an email to them. I have done so. STill no money. oh wait - they did pay the money - into the wrong - closed account!<br> Do you know what 3 months of following up from my side feels like? Do you know what its like to call Vodacom and the consultants are audibly annoyed and couldnt be bothered?<br>