Pay back the money!!!!

<p>I have had a vodacom contract for over 5 years now and never experienced anything like i did this year. Vodacom decduction R3186.97 from my account on the 7 April 2017. Its mean more than 30 days and still i havent been reimbursed of that money. No one informed me about it, i had to call and find out why this happened, apparently i was invoiced for a once off fee for a device that i did not purchase. I have logged numerous calls and have called them back several times, only to be told that the money was credited to my vodacom account, this is not what i wanted! i have specifically told every call agent that i have called that i want the money credited to my personal bank account, all the calls i have logged has been closed due to it being logged incorrectly, but whenever i call and ask them if they sure its logged correctly, they would say yes it is; it takes 7 to 14 business days to process, within that given period when i call them, im told the call had to be closed because it was logged incorrectly. I have spoken to 2 supervisors that assured me they would call me back and keep me updated with regards to this...Mind you i am still waiting on that call...for days and days. I have waited long enough now, and i am just SICK AND TIRED of calling after my money. Vodacom! do the right thing...PAY BACK THE MONEY!!!!</p>