AH
Adrian H

1 reviews | Active since Aug 2012

19 Feb 2017, 16:31

Pay Back the Money

<p>Dear Vodacom</p> <p> </p> <p>Where do I start.</p> <p>Last year I upgraded my contract at Westwood Mall in May 2016.</p> <p>My contract with Vodacom is R358.50 per month on a 24 Month Contract.</p> <p>Nothing More nothing Less.</p> <p>However Vodacom debited my account by an additional R80 in the month of June 2016.</p> <p>I have made many calls on a monthly basis to Vodacom Customer Care as well as to Vodacom Westwood Mall, promising me a refund of the R80 they took out my account without my consent.</p> <p>I do however realise that mistakes and problems can occur at times, but when I have been promised that my money will be in my account, that has never happened as yet.</p> <p>This has been since June 2016, how much longer do I have to WAIT???</p> <p>Come on Vodacom, do the right thing and PAY BACK MY MONEY.</p> <p> </p> <p>Regards Adrian</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply20 Feb 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team