PAY BACK THE MONET

I am having the worst experience with vodacom for the past 3 years. I tried taking out a contract in 2016 but was declined for the phone that i wanted, totally understandable due to the fact that i did not have a credit history. I was then advised to take out what i qualified for just to build my credit score which i did in 2017. 2018 february i took out another contract with a phone that i wanted , upon the application i provided my new account details and a date on which the debit order should be taken off. Vodacom then continued debiting off the old account resulting in me having my account in arrears, i took the responsibility upon myself to walk in a store and pay up my debts. i also asked the consultant to change the account details and i was told they cannot do it in store id have to call and do the change. i tried calling and every person advised that they could not do it for some reason. fed up i just left it as it was.

november last year i was called and told that if i do not pay i will be handed over to the lawyers, we agreed on a settlement and i paid it back [IN FULL] to my knowledge my 2017 contract should have ended last year and i would just be paying my contract of R801. for the past 3 months vodacom has been debiting over R1400... i called them today to query and i was told that because i never cancelled the contract i am still paying for it. The contract stated 24 months!!!! so why should i have to cancel something with a specific time period. i was then advised that they do this so that we have time to upgrade... i then told the consultant that a year has passed and i still have a remaining 4 months on my second contract . i would have called to do an upgrade if i wanted to, i also was not aware about the cancellation policy and n ow i am being charged extra. on the newest contract i am due for an upgrade which i have tried taking up but they want to give me a phone that is much less than the current phone i have. i was told i will not get reimbursed ..., i am so livid that i have spent so much money and i wont even be compensated for their faults

if this matter is not resolved i will be taking legal action