Pay back my money Vodacom

In a country where we should be priding ourselves in customer services and where "the customer is king" this statement proved to be a big joke when it comes Vodacom. Just walk into the vodacom Customer Service Centre in Canal Walk and find out just HOW important the customer REALLY is... a wait of 45minutes seems the norm whilst manager and employees (approximately six people as experienced today, 5 January 2017) stand around cracking jokes and busy with their own conversations. My actual issue revolves around a query involving my account with Vodacom (I have been a customer of Vodacom for approximately 18 years) which took four months without being effectively resolved. My issue relates to charges that was added to my account due to open data line on a iPhone 7 which I've been billed for even though it is not part of the contract I have with Vodacom (I have a top-up account to which both my wife and daughter's phones and my iPad is linked to). After numerous and tedious attempts both in-store and telephonically to resolve the issue, I was told they will get back to me which resulted in silence and no feedback and me having to follow-up yet again - in-store and telephonically. My frustration is that logging a call to logde a complaint or in getting a incident number is a futile exercise and yields NO RESULTS!! For four months I'm trying to resolve a bil that is over R12 000 with them. No help as I've been send from pillar to post. No help on call centre as you are send between customer service and billing and who ever is available. In store and between stores. I have lost my cool and dignity as we deal with stuck record people that does not listen or able to help you. Whilst I'm trying to resolve the issue mu accounts has been blocked and then changed. it really sad that I have to ensure this as for four months nothing happened.

You can't even call somebody higher up to resolve your call. I'd really like to have somebody from vodacom addressing my issue to ensure that I have the use of my services that I'm paying for without having the use of (I currently have four lines attached to my account of which none is working, upgraded or services changed).

I feel that I'm being bul**** and overlooked by vodacom and this is ten to one the common issue for most people have