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Brend B

1 reviews | Active since Dec 2015

05 May 2020, 09:05

PAY BACK MY MONEY!!!!!!!!!!

Pay back the money!!!

In December I got a phone call and the sales rep from Vodacom misled me by stating that Vodacom will give me 5G for R199 p/m, replacing my current bundle of 2G p/m for R250. I made 100% sure that I understood her correctly, more Gigs for less money... she said yes!

This is infact incorrect, I received 5G on the 2G and my bill was R200 extra p/m. Beginning March I call Vodacom complaints department and explain the situation, the person said that can see the call and they will now cancel the 5G deal. 1st April and 1st May, the same debit order - nothing was reversed. PAY BACK MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lastly, it's an absolute disgrace that customer service in South Africa from these corporates like Vodacom will only reslove queries when you complain on Hello Peter and Facebook.

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Replies (2)
Vodacom
Vodacom's reply05 May 2020, 11:28
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
BB
Brend B's update06 May 2020, 14:27
Reviewer Update
THEIVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! After having a conversation with a representitive I found out that there is a 2nd number on my account still actively billing me every month. This was a 2 year contract that expired and the device even stopped working (no signal and data available on the device). Yet for years.......... I have been paying for this service, literally years! REDICULOUS!!! By the looks of it Vodacom has ****** more than R9 000 from me!