TH
Tre-Jean Hendricks
1 reviews | Active since Feb 2020
23 Nov 2020, 11:08
PAY BACK MY MONEY
I am sick and tired of vodacom who keeps debiting my account after i have cancelled my services with them.
the last time i called i was told that only one of my contracts were cancelled and that i had to cancel the other one, i was also told that i would be refunded but not once have i received my money. On the 20th of November 2020 Vodacom debited my account with R215 yet i have cancelled all my services with them. This is ***** on another level , i am sick of calling in because i do not get the help or refunds that i need. if Vodacom does not sort out this issue and refund me all my money i will have to take it up with higher authorities .
Tre-Jean
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Replies (2)TH
Tre-Jean Hendricks's updateReviewer Update
23 Nov 2020, 11:13This is the second review and i havent recieved any help from vodacom!!!! so pathetic i threatened to take them up last time but this is a promise , they are *****ing from me and i have just about had it
TH
Tre-Jean Hendricks's update23 Nov 2020, 11:13
Reviewer Update
This is the second review and i havent recieved any help from vodacom!!!! so pathetic i threatened to take them up last time but this is a promise , they are *****ing from me and i have just about had it
Vodacom's replyOfficial
23 Nov 2020, 12:12 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Nov 2020, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
