TH
Tre-Jean Hendricks

1 reviews | Active since Feb 2020

23 Nov 2020, 11:08

PAY BACK MY MONEY

I am sick and tired of vodacom who keeps debiting my account after i have cancelled my services with them.

the last time i called i was told that only one of my contracts were cancelled and that i had to cancel the other one, i was also told that i would be refunded but not once have i received my money. On the 20th of November 2020 Vodacom debited my account with R215 yet i have cancelled all my services with them. This is ***** on another level , i am sick of calling in because i do not get the help or refunds that i need. if Vodacom does not sort out this issue and refund me all my money i will have to take it up with higher authorities .

Tre-Jean

0
Replies (2)
TH
Tre-Jean Hendricks's update23 Nov 2020, 11:13
Reviewer Update
This is the second review and i havent recieved any help from vodacom!!!! so pathetic i threatened to take them up last time but this is a promise , they are *****ing from me and i have just about had it
Vodacom
Vodacom's reply23 Nov 2020, 12:12
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team