Pay back my money!

Item: Vodacom
Rating: 1
Author: Saamiah S

Again vodacom? Seriously! On the 14th September I complained about being charged for a phone I paid off long ago. Now u debit my account again ?. It seems that you want me to cancel my contract and go somewhere else after all these years. Fix this. I want my money paid back into the account you wrongfully debited and then I want you to cancel the debit order because clearly you cannot be trusted with my banking details! I will pay you every month what we agreed in the contract. Surely this is not rocket science!

Helpful (0)

Replies (4)

Vodacom's replyOfficial

04 Nov 2017, 08:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply04 Nov 2017, 08:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Saamiah S's updateReviewer Update

07 Nov 2017, 16:30

Dear vodacom, It seems to me that you are not serious. I am still waiting for someone to contact me, better yet I am still waiting for my money you stole out of my bank account. We have an agreement. But you are not adhering to that agreement. I don't needn't to speak to your *********** staff. I just want my money back! That is my electricity / petrol money that I budgeted for. If you do not resolve it this week stl, I will take it further. Trust me! When it comes to MY money, I mean what I say.

Saamiah S's update07 Nov 2017, 16:30

Reviewer Update

Saamiah S's updateReviewer Update

08 Nov 2017, 21:38

Thank you for your response. Please note that I have taken the necessary action in line with my rights as a consumer and PASA rules and regulations. Until my contract is cancelled I will be making an EFT into the Vodacom PTY Ltd account every month for the amount payable in terms of our agreement. You're welcome!

Saamiah S's update08 Nov 2017, 21:38

Reviewer Update

Vodacom's replyOfficial

13 Nov 2017, 15:59

Good day Saamiah,

As per our email conversation, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Vodacom's reply13 Nov 2017, 15:59