Pay back my ****ing money!!!!

I hate that I even have to give you 1 star. You don’t deserve any.

An agent called me in September 2020 advising that my contract is coming to an end. I then asked to have it cancelled. I called in December 2020 and was advised that the contract had still not been cancelled. In January 2021 I called again and was told that nothing had been done. I called on numerous occasions in February 2021 and still nothing had been done. It’s now March, I am still constantly calling and nothing has been done to cancel, instead I was told that the account has been upgraded without my consent?! I’ve asked to have a manager call me and still no assistance. You guys keep ****ing taking my money. I WANT THIS ACCOUNT CANCELLED! I WANT MY MONEY REFUNDED INTO MY FNB CHEQUE ACCOUNT! It’s so easy for you guys to take my money but I must wait 4 months for a ****ing account to be cancelled! I am so frustrated with you guys. An agent told me if I don’t calm down she’s going to put the phone down in my ear?! Why TF should I be calm after you guys just repeatedly take me for a joke?! An agent had the audacity to ask me why it hasn’t been cancelled? How TF must I know why you guys are so ***********?