Pay-As-You-Go / Contract Complications

I am a loyal Vodacom PayAsYouGo customer with the same number for the last 10 years. I recharge more than R1000 each month and was always relying on my Talking Points for extra benefits (Like getting a new phone). Recently I noticed that I don't get points any more.<br> <br> I went to Vodacom Potchefstroom and they informed me that my number is a contract number, but belonged to another person somewhere in Sandton... There is no contract listed on my ID, but apparently my number is a contracted number to someone and that the reason why I don't get talking point any more.<br> <br> Vodacom promised to phone me back to resolve the problem, but nobody has phoned me yet.<br> <br> I feel I have been a loyal costomer for many years and that I dont get any support whatsoever to resolve this problem. I am on the brink of changing networks and leaving Vodacom with this mess that happend as nobody is willing to help me.