Pay as you go - airtime being depleted even though no calls / SMS's being sent

Item: Vodacom
Rating: 2
Author: Lynne H

Vodacom Customer Care Reply; *** I emailed *** on 15/08 - other than the auto-response I have had no further feedback. I can get no person to talk to through 082 135 nor *** - and my airtime continues to be depleted day by day. Please can you contact me urgently ?

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Replies (1)

Vodacom's replyOfficial

31 Aug 2023, 14:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Aug 2023, 14:04

Official