Pay and we will resolve later

<p>I have 3 Vodacom telephone lines. I paid my Vodacom account this weekend as my lines were cut off I went to instore to settled it as per sms and email statement from Vodacom unfortunately I was out of town and only could pay this weekend. The service centre Vodacom cresta was so unhelpful and what an unpleasant experience the gentleman that helped me at Counter 1 (B32 was my number) was so negative al he said is phone accounts to reconnect the lines. Sunday yesterday (06/11/2016) I phoned the call centre (accounts) to kindly reconnect the lines and the gentleman advised that I am still in arrears I did explain this is impossible as I even paid more than I should have. The gentleman was very adamant and said we are not connecting until I pay an balance of R1500 odd which I advised this is impossible where does this balance arise from? He said from 2015 December I was so surprised as we are already in Dec2016? I asked where did i pay short and he could not tell me the attitude that came with the explanation of pay or we don’t reconnect please understand I have paid In full as per your sms and statement as well as you cannot withhold the benefits from us as we paid as per agreed contract with Vodacom so we pay for a service which we don’t have Please have a look at our account record we have always paid if not more than we should now you don’t want to reconnect our lines as you have somehow made an error on your system also how can Vodacom not give us our benefits we have paid in full as per your records and all the sudden there is a random amount that comes from I don’t know where? I even asked which month did I pay short they could not answer and still refused to reconnect the lines. This is not right if a client pays there account you cannot withhold there benefits you need to give them what they pay for. I would suggest you give your call centre agents training to if a person queries an account that they are not even aware off have never even now for a whole year there is a balance and confirmed in store that we pay the correct balance each month that they should reconnect the lines and then log a query not refuse to reconnect benefits which is paid in full. I would recommend that you tell me what is this balance outstanding from a year ago and reconnect our lines. If you don’t want to reconnect my lines today I will not pay this account in further until my query is resolved. The call centre is very unhelpful and I think you should be fare which there is none off as you don’t want to reconnect because somewhere Vodacom made an error. </p> <p>Kindly reconnect the lines and let me know what the balance if for so this can get resolved.</p> <p> </p>