Pay 8months nothing to show!3rd hello peter report

<p>This is my 3rd report! and my situation is still not resolved! do you want to tell me not 1 of vodacom's employees are competent enough to resolve my problem!!Pathetic!</p> <p>January I handed in my CAT phone for screen repairs, and guess what i still dont have it back! a replacement phone was sent to me which was broken too, i immediately took it back! the replacement phone was not checked by Kyle @ Baywest Data Shop. for the 3months after that i corresponded with Dane at the Data shop, which promised to phone back with an answer which also never happened, then i spoke to a Darren at the Repair centre who also never phoned me bac****eventually i communicated via Email with a vodacom consultant whom was completely useless, now I'm corresponding with Bruce @ the Data shop which also communicates poorly!!so 8 months, countless calls, emails & travelling the 40kms back and forth and then still paying my account every month and i have nothing to show! I am not going to pay for a broken replacement phone which i did not brake and your *********** staff did not check. Your quick to take money but when it comes to customer service you just feel i flying f*ck!! I'm cancelling my debit order, pay the ombudsman a visit and give the Independant Communications Authority of South Africa a ring aswel! I'm beyond gatvol of everyone at vodacom's empty promises and pathetic service! surely the consumer act must cover me as a customer against this type of service!</p>